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Privacy Policy

This privacy policy will explain how Semperfly uses the personal data we collect from you when you use our services. Your privacy is important to us and we are committed to doing our best to protect any personal data that you provide to us.

We will update this Privacy Policy from time to time, and in doing so will make every appropriate effort to communicate any changes to the Privacy Policy to you.

If you have questions regarding this Privacy Policy, please contact us at [email protected]

What is personal data and how does Semperfly use it?

Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include anonymous data, where the identity of the individual has been removed.

We only use your personal data where you have given us your consent to do so, where it is necessary for us to deliver services requested by you, where it is necessary to exercise or comply with the legal rights or obligations, or for normal business purposes of the kind set out in this policy. This Privacy Policy explains our collection, use, disclosure, retention and protection of your personal data for the following:

When you request a quote or charter a flight with Semperfly

For us to be able to fulfil your request, you will be asked to submit personal information about yourself, such as your contact details. By entering your details in the fields requested you enable Semperfly to provide you with the relevant services. We may also collect personal information from you when you correspond with us (such as requesting a charter flight quote by email). Any additional people wishing to travel with you will also have to provide personal data, such as names and passport information. The same applies if you are booking a flight or other services on behalf of other people.

It is your responsibility to ensure that anyone who provides personal data to us do so with their consent and that they understand how their personal data may be used by Semperfly.

When you visit our website, Semperfly.co.uk

We collect certain information automatically and anonymously about visitors to our website. This includes information such as your IP address, website activity, referrer website, browser details and operating system details. If you are using a mobile device, we may collect data such as that identifies the type of mobile device you are using and location details.

Refer to the Cookies and other information section for more details.

How Semperfly uses your personal data

We collect personal data so we can use it for the following:

• Manage and fulfil services that we sell, such as chartered flights and related products.
• Customer service, such as when answering any questions related to your query and providing after service care, if required.
• Communicate with you in relation to an enquiry or booking that you have made.
• Conducting marker research to continuously improve our services. This may include analysing how you interact with our website, troubleshooting, data analysis and testing.
• Notifying you about changes to our services and products.

Legal basis for processing of your personal information

The collection, storage, use and transfer of your personal data by Semperfly will depend on the following:
• Your explicit consent, which can be withdrawn at any time (refer to the contact details at the bottom of this policy).
• For the fulfilment of a contract between you and Semperfly.
• Justified by our own legitimate interests, such as improvement of our products and services, unless those are superseded by your interests or fundamental rights and freedoms.
• For legal obligation (for example to be compliant with local customs regulations) in which we may be required to collect and retain records of our products and services.

Protecting your information

We limit access to personal information to employees who reasonably need to access it, to provide our products and services to you or in order to fulfil their company duties. Our employees will always be obliged to respect your confidentiality. Any personal data that we collect is stored on secured servers, and we have the appropriate technical and physical safeguards to protect it. Whilst we will always do our best to protect your personal data, no information transferred over the internet can ever be completely secure, and therefor you provide your information at your own risk.

Cookies and other information that we automatically collect

Like most websites these days, Semperfly logs IP addresses, uses cookies and similar technologies. These allow us to recognize you, to customize your experience and provide us with information about the way you visit and interact with our website.

What is a web cookie?

A web cookie is a string of information (or a text file) which is downloaded onto your computer or mobile device when you visit a website. This file assigns you a unique identifier that is recognized each time you use our website to, among other things, keep track of services you have used and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

What cookies does Semperfly use?

The website serves only the following types of cookies to your computer or mobile device:

  • Cookies necessary for essential purposes:

These cookies are essential to provide you with services available through this website.

  • Functionality Cookies:

These cookies serve a variety of purposes related to the presentation, performance and functionality of the website. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of the website.

  • Analytics Cookies:

These cookies are used to collect information about how visitors use our website.

The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our website, the websites that referred them to our website and the pages they visited on our website.

We use this information to help run our website more efficiently, to gather broad demographic information and to monitor the level of activity on our website.

 

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below.

You can set your cookie preferences by using our Cookie Consent Menu or by changing your browser settings so that cookies from the Platforms cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

Contact us

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal data we hold about you.

Email: [email protected]

Last updated: February 2021